NON-ATTENDANCE

  • If a lesson is cancelled by the Student for any reason within1 business day of the start time of the lesson, the participant will be charged a full cancellation fee, which is the cost of the lesson.

  • Non attendance of a lesson will be treated as a cancellation.

CANCELLATIONS

  • Cancellation fees charged are equal to the amount of the lesson value as singles or divided by the number of lessons purchased as a package.

  • 1 Full Business Days Notice Required. We operate 7 days and most public holidays. Our time is worth money and we do charge for a late cancellation and for non-attendance. The fee is equal to the time that has been booked for the amount we would have been paid.

  • A full lesson fee is charged for any lessons cancelled with less than 1 business days notice as we are usually unable to fill the booking space we have reserved for you at short notice.

  • We may from time to time be able to move a lesson time on the day to earlier or later subject to availability of spaces.

  • Full payment for a new booking will then be due before we can take your booking and reserve another time and day.

  • In the event, we do fill your space at short notice you will not be charged or have a lesson deducted. You will be notified of this.

  • From time to time we may also need to reschedule a lesson by giving a student or customer more than 2 business day’s notice.

  • Our instructors work 7 days and it’s inevitable at some stage with all the contact with students they may become sick and if they are very sick they may need to cancel a lesson on the lesson day or the night before, this wouldn’t include headaches or minor illness that can be worked through as they don’t like having to cancel or reschedule a lesson but in Covid times,safety comes first.

  • There can be mechanical problems with cars from time to time, which may also mean a lesson is rescheduled. This is beyond our control.

  • If this happens then the lesson will be rescheduled. This rarely happens.

  • The instructors will message a student if running late, please ensure you are ready when the instructor arrives.

  • Instructors may run up to 15 minutes late or be early on some occasions students should check their phones for any messages as this will be the primary means of communication.

  • Notwithstanding the above, we aim to be flexible where possible.